Terms of service

This page, together with our Privacy Policy tells you information about us and the legal terms and conditions (Terms) that govern your use of our website (our site) including the sale of any listed products (Products) and/or training courses (Courses) to you.

These Terms will apply to any contract between us for the sale of Products and/or Courses to you (Contract). By choosing to purchase a Product or attend a Course, you are agreeing to abide by all of the terms and conditions set out in these Terms, please read these Terms carefully and make sure that you understand them before ordering any Products or Courses from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products or Courses from our site.

You should print a copy of these Terms for future reference.

We amend these Terms from time to time as set out in clause 1.18. Every time you wish to order Products or Courses, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

Information About Us

1.1 – We operate the website www.snaponconsumables.co.uk. We are Snap-on UK Holdings Limited a company registered in England and Wales under company number 2648720 and with our registered office at Telford Way, Telford Way Industrial Estate, Kettering, NN16 8SN. Our main trading address is Denney Road, King’s Lynn, Norfolk, PE30 4HG. Our VAT number is 628871013.

1.2 – You may contact us by telephoning our customer service team at (01533) 692422 or by e-mailing us at ukservice@snapon.com. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 1.51.

Our Products

1.3 – The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display them accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the Products. Your Products may vary slightly from those images.

1.4 – The packaging of the Products may vary from that shown on images on our site.

Our Courses

1.5 – To order a Course, you must be 18 years or older and possess appropriate vehicle maintenance and repair knowledge at level 3.

1.6 – Course materials are distributed at the time of the event. All intellectual property rights (including copyright) in our Courses or any materials provided to you in our provision of the same belongs to us. We will allow you to use the applicable study materials to study on the Course. Unless otherwise permitted by these terms, you agree that you will only use any study materials for study purposes and that you will not copy, make available, transmit, reproduce, sell, license, distribute, publish or broadcast or otherwise circulate the materials. Upon purchase, you will be provided with login details to complete 12 hours of E-Learning. This must be completed before attending the online and practical assessment at the dedicated venue.

1.7 – You have a right to cancel your order for a Course and request a refund. All cancellations must be in writing to Stephen.V.fox@snapon.com. For bookings cancelled at least 3 business days (by 5.00 pm) before the Course date, we will refund the Course fee in full. For Course bookings cancelled after this time frame, the Course fee is non-refundable. You may attend another Course of equivalent value free of charge. Where the Course is of lesser value, the balance will either be held in credit against your account or set off against outstanding fees at our discretion.

1.8 – If you wish to make a change to the Course you have ordered please contact us at least 3 business days (by 5.00 pm) before the Course date. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Course you want to change to, the date and time or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Use Of Our Site

Your use of our site is governed by our Terms of Website Use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you. Please note that to enjoy the best experience while using our site you should update your web browser (Microsoft Internet Explorer, Google Chrome, Mozilla Firefox or equivalent software) to the latest available version.

How We Use Your Personal Information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

Representations

1.9 – You confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

1.10 – These Terms and any documents expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between us, whether written or oral, relating to the subject matter.

1.11 – You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

1.12 – You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

How The Contract Is Formed Between You And Us

1.13 – Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order on each page of the order process.

1.14 – After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 1.15.

1.15 – We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

1.16 – If we are unable to supply you with a Product, for example, because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 1.33, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

1.17 – We reserve the right to cancel a Course booking where necessary. We will contact you in advance to tell you we will be cancelling the provision of a Course unless the reason is urgent or an emergency. Should we have to cancel a course, we will refund you the full amount paid to us for the Course but we will not accept responsibility for travel, accommodation or other costs which may have been incurred by you.

Our Right To Vary These Terms

1.18 – We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

1.19 – Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

1.20 – We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements

1.21 – If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

Delivery

1.22 – We will contact you with an estimated delivery date. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 1.49 for our responsibilities when this happens.

1.23 – If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case please contact us to rearrange delivery.

1.24 – Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.

1.25 – You own the Products once we have received payment in full, including all applicable delivery charges.

1.26 – Orders received by 1 pm on business days will be dispatched that same business day using the selected delivery option if stock is held of the item(s) ordered.

1.27 – Orders received by 1 pm on the final business day of the business week (typically Friday, unless that Friday is a Bank Holiday) will be processed that day; orders received after 1 pm on the final business day of the business week will be processed on the following business day (typically Monday, unless that Monday is a Bank Holiday)

1.28 – Orders received on Saturdays and Sundays will be processed on the following business day (typically Monday, unless that Monday is a Bank Holiday)

No international delivery

1.29 – Unfortunately, we do not deliver to addresses outside the United Kingdom (defined as England, Wales, Scotland and Northern Ireland).

1.30 – You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.

Price And Delivery Charges

1.31 – The prices of the Products and Courses will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products and Courses are correct at the time when the relevant information was entered into the system. However please see clause 1.35 for what happens if we discover an error in the price of Product(s) or Course(s) you ordered.

1.32 – Prices for our Products and Courses may change from time to time, but changes will not affect any order you have already placed.

1.33 – The price of a Product or Course excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. VAT at the rate at the time of purchase will be added at the checkout.

1.34 – The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your order.

1.35 – Our site contains a large number of Products and Courses. It is always possible that, despite our reasonable efforts, some of the Products and Courses on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

(a) where the Product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and

(b) if the Product’s correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

(c) if a Course’s correct price is less or higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Course at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

How To Pay

1.36 – You can only pay for Products and Courses using a debit card or credit card, and PayPal.

1.37 – Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.

Manufacturer Guarantees

1.38 – Some of the Products we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Products.

1.39 – If you are a consumer, a manufacturer’s guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Our Warranty For The Products

1.40 – For Products which do not have a manufacturer’s guarantee, we provide a warranty that on delivery and for a period of 90 days from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 1.38.

1.41 – The warranty in clause 1.40 does not apply to any defect in the Products arising from:

(a) fair wear and tear;

(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or

(e) any specification provided by you.

Our Liability

1.42 – We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.

1.43 – Nothing in these Terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(d) defective products under the Consumer Protection Act 1987.

1.44 – Subject to clause 1.43, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a) any loss of profits, sales, business, or revenue;

(b) loss or corruption of data, information or software;

(d) loss of anticipated savings;

(e) loss of goodwill; or

(f) any indirect or consequential loss.

1.45 – Subject to clause 1.43, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

1.46 – Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

Events Outside Our Control

1.47 – We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 1.48.

1.48 – An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, or failure of public or private telecommunications networks [or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

1.49 – If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

1.50 – You may cancel a Contract affected by an Event Outside Our Control that has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

Communications Between Us

1.51 – When we refer, in these Terms, to “in writing”, this will include e-mail.

(a) Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first-class post or other next working day delivery service or e-mail.

(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first-class post or other next working day delivery service, at 9 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.

(c) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

(d) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

Other Important Terms

1.52 – We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

1.53 – You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

1.54 – This Contract is between you and us. No other person shall have any rights to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

1.55 – Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

1.56 – If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

1.57 – A Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

1.58 – We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).